Shipping and Returns
Shipping Policy:
After confirming the purchase, we ship and deliver the product using the method you selected, either through our own shipping representative or via Aramex Express.
Shipping Methods:
Aramex Express:
A service that ensures delivery to the specified address within a period ranging from 3 to 7 days for main destinations.
Local Shipping Representative:
Our store works with a group of shipping representatives in several cities who deliver products within a period ranging from 1 to 3 days.
Return & Exchange Policy:
Exchange and return are guaranteed rights for all our customers and apply to all products offered in our store.
All products displayed on our store are eligible for exchange and return according to the terms and conditions stated on this page.
Returns or exchanges are accepted only if the product is in its original condition at the time of purchase and in its original packaging.
Approval of a return or exchange request is granted within 3 business days.
Once the return or exchange request is approved, a courier will reach the customer within 3–5 business days.
To request a return or exchange, please contact us through the phone number listed on the shipping invoice, reach out via the Contact Us page, or send a message through WhatsApp.
Please take photos of the product and send them along with the city, address, and order number so the item can be replaced if it is defective, damaged, or not functioning as agreed.
A full refund will be issued to the customer if the received product is completely different from the product description on the product page on our website.
We are not responsible for any expectations regarding product use that were not mentioned on the product page on our website.